Alberto Rivera Laporte
berto@acanorex.io
https://blog.acanorex.io | https://github.com/hybridpollo


Introduction


A results-driven technology professional with deep expertise in private cloud
infrastructure, distributed systems, and infrastructure automation. Specializing in
designing and optimizing scalable, high-performance platforms, with strong proficiency in networking, virtualization, and container orchestration. Experienced in the architecting, design, deployment and maintenance of complex private cloud environments, implementing automation to streamline operations, and enhancing system reliability. Passionate about open-source collaboration, mentoring technical teams, and driving innovation in modern infrastructure solutions.

Professional Experience


Red Hat | Principal Technical Support Engineer | 2024 – Present

  • Provide expert-level technical support for enterprise Kubernetes and OpenStack platforms for Nokia and its customers
  • Diagnose and resolve critical issues in OpenStack and Kubernetes-based cloud
    infrastructure hosting telco workloads
  • Mentor junior engineers and serve as an escalation point for high-priority cases
  • Participate in root cause analysis, documentation, and incident management during emergency scenarios

Red Hat | Senior Architect | 2022 – 2024

  • Led the design and implementation of scalable private and hybrid open-source cloud infrastructure solutions
  • Engaged in pre-sales activities, including technical demonstrations and proposal development
  • Partnered with customers to ensure adherence to best practices in cloud architecture and deployment
  • Provided mentorship and technical guidance to both customers and internal teams
  • Engaged with Red Hat Field teams to enhance and standardize consulting service delivery frameworks and promote adoption of the Red Hat product portfolio

Red Hat | Senior Consultant | 2018 - 2022

  • Assessed client cloud infrastructure needs and deployed Red Hat OpenStack solutions based on business requirements
  • Delivered hands-on technical training and workshops on OpenStack best practices
  • Developed deployment procedures, configuration guides, and troubleshooting
    documentation
  • Collaborated across engineering, sales, and support teams to ensure successful client solutions

Rackspace | OpenStack Support Engineer | 2015-2018

  • Installed, configured, and maintained OpenStack environments, ensuring high availability and performance
  • Diagnosed and resolved complex technical issues related to OpenStack deployments
  • Provided 24/7 support coverage, including on-call rotations
  • Contributed to knowledge sharing and process improvements within the support organization

Zenimax Online Studios | Linux Systgems Engineer | 2014-2015

Served as the Linux Systems Engineer for the Infrastructure Operations Team supporting Network, Server, and Storage Infrastructure across two datacenters.  Assisted with the Elder Scrolls Online for PC video game launch, as well as continued support for Xbox One and PS4 title launches. 

  • Executed continuous process improvement resulting in mass adoption of high-speed file transfer solutions across a wide, geographically dispersed environment
  • Managed, allocated virtual resource deployment for various teams and projects
  • executed high efficiency project management via daily scrum meetings and sprint planning sessions
  • Provisioned, implemented large scale VMware Environments for testing, development, and production; evaluated, documented, and conducted global patching infrastructure addressing highly critical security issues
  • Maintained, supported critical infrastructure services such as DNS, LDAP, DHCP and global monitoring infrastructure while serving as the subject matter expert on F5 Global Traffic Manager and Local Traffic Manager  infrastructure

Rackspace | Network Security Administrator | 2012-2014

Managed, deployed, and implemented the full spectrum of customer network environments from simple to massive, complex configurations. 

  • Consulted customers on proper architecture for scalability considering unique security requirements
  • Deployed, supported, and maintained Cisco, Arista, F5 and Brocade Infrastructure such as:  Firewalls, Load Balancers, Aggregation, and Access Switches
  • Assisted customers with direct support for expansion, consolidation, and migration of network infrastructure
  • Planned, configured client-to-site and site-to-site VPNs at various levels of complexity
  • Assisted customers with Networking and Computing infrastructure security audits

Rackspace | Lead Linux Engineer | 2007-2011

Served as Lead Linux Engineer and Mentor to  a customer support engineer team, dedicated to supporting enterprise solutions for SMB and Enterprise businesses for the world's leader in managed hosting. 

  • Instituted security best practices, security response, and analysis during attempted Network, OS, Applications breaches; responsible for security of the OS at all layers
  • Consulted team and executed decision-making processes to find solutions for highly complex production configurations and identified areas of improvement on existing infrastructure based on individual, unique combination of technology and business requirements
  • Implemented, supported new configurations and routine system administration operations of Unix/Linux based infrastructure, as well as data backup and recovery procedures based on best practices for the design, configuration, and implementation of data replication
  • Planned, documented, executed routing critical maintenance for security patching, app updates, hardware  
  • upgrades, and migrations; was the lead escalation point for junior administrators

Technical Skills


Operating Systems: Red Hat Enterprise Linux/CentOS/Fedora, Debian/Ubuntu, BSD based systems

Networking: Implementation and troubleshooting of major protocols utilized in
virtualization and containerization platforms: VLANs, VXLAN, Linux Bridges, Open vSwitch, Open Virtual Network, advanced network virtualization technologies: SR-IOV PFs/VFs

Container Network Interfaces: Calico, Multus, OVN-kubernetes, OpenShift-SDN

Storage: Object storage systems such as Ceph, OpenShift Data Foundations, Network Filesystems, and Enterprise Grade Storage Systems

Container Orchestration & Virtualization Platforms: OpenStack, OpenShift, Kubernetes, KVM Virtualization, KubeVirt, VMware, AWS EC2, Google Cloud

Compute Engine Containerization & runtimes: Docker, Podman, containerd, CRI-O, LXC, Linux Namespaces, Cgroups

Automation & DevOps: Ansible, Salt, Puppet, Github, GitLab, ArgoCD

Monitoring & Observability: Prometheus, ELK Stack, Splunk, Grafana, Zabbix

Programming & Scripting: Python, Bash, YAML, JSON, SQL, HTML, JavaScript

Content Delivery Systems: Red Hat Satellite/Foreman, Artifactory, Quay, Docker Hub

Industry Certifications


Red Hat Certified Systems Administrator
Red Hat Certified Engineer
Red Hat Certified Container Specialist
Red Hat Specialist in Cloud Infrastructure
Red Hat Certified Specialist in OpenShift Virtualization

Key Strengths


Strong analytical and problem-solving skills
Strategic thinker with a results-driven approach
Effective communicator and mentor
Adaptable and proactive in fast-changing environments
Passion for continuous learning and open-source collaboration