Contact
berto@acanorex.io | https://github.com/hybridpollo
Cloud Infrastructure & Automation Leader
Results-driven engineer with expertise in private cloud, distributed systems, and infrastructure automation. Known for architecting and operating high-availability OpenStack and Kubernetes platforms that reduce costs, increase reliability, and accelerate time-to-market. Trusted advisor to executives and engineers, mentoring teams and driving adoption of modern, automated infrastructure practices.
EXPERIENCE
Red Hat – Principal Technical Support Engineer | 2024–Present
- Lead escalations for enterprise OpenStack & Kubernetes platforms supporting global telecom workloads, maintaining 99.99% uptime.
- Drive root-cause analysis and documentation that lowered repeat incidents and cut MTTR by 30%.
- Mentor support engineers to elevate technical depth and customer satisfaction.
Red Hat – Senior Architect | 2022–2024
- Designed and delivered scalable private/hybrid cloud solutions, enabling faster deployments and improved cost efficiency for Fortune-500 clients.
- Supported pre-sales demos and proposals that helped secure multimillion-dollar projects.
- Standardized consulting frameworks to shorten implementation time and improve customer adoption.
Red Hat – Senior Consultant | 2018–2022
- Deployed and optimized OpenStack infrastructures tailored to client business goals, improving utilization and operational agility.
- Authored deployment guides and led workshops to upskill customer engineering teams.
Rackspace – OpenStack Support Engineer II | 2015–2018
- Maintained large-scale OpenStack environments with high availability, ensuring 24/7 service continuity.
- Implemented process improvements that boosted team efficiency and customer satisfaction.
TECHNICAL EXPERTISE
Cloud & Virtualization: OpenStack, OpenShift, Kubernetes, KubeVirt, KVM Virtualization
Automation & DevOps: Ansible, GitHub/GitLab CI, ArgoCD, Puppet
Enterprise Networking: VLAN/VXLAN, BGP, OSPF, EVPN, Linux Bridges, Open vSwitch (OVS), OVN, SR-IOV, advanced network virtualization for multi-tenant clouds
Enterprise Storage: Ceph, OpenShift Data Foundation, NetApp ONTAP, Dell EMC PowerScale/Isilon, Fibre Channel SAN, NFS/SMB, object storage architectures
Programming & Scripting: Golang, Python, Bash
CERTIFICATIONS
Red Hat Certified Architect (RHCA) • Red Hat Certified Engineer (RHCE) • Red Hat Certified Systems Administrator • Red Hat Container & OpenShift Specialist • Red Hat Cloud Infrastructure Specialist
Key Value
Serves as the bridge between technical execution and enterprise strategy, translating business objectives into a high-performance cloud roadmap. This involves making critical architecture decisions (e.g., multi-cloud vs. hybrid), implementing automated CI/CD pipelines for rapid deployment, and proactively managing governance and security compliance to ensure scalable, cost-efficient, and secure cloud adoption.